Site not working

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  sociallyshyone · Member · Nov 19, 2021 at 12:07 am

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  My site mentions having a critical error. I cannot access it or change themes

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Nov 19, 2021 at 5:30 am

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  Hi there,

  Your site isn’t hosted with us on WordPress.com, but using the open source WordPress.org software at another host.

  Critical errors like you’re seeing are usually caused by a plugin or theme conflict, or by a file becoming corrupted during an update. The WordPress software on your site should have automatically sent you an email you can use log into your site in safe mode, so you can disable the offending plugin. Failing that, to fix this you’d need to disable it directly in the database, or delete it from the server, via your host’s control panel.

  You can find more information about this here:

  https://wordpress.org/support/article/faq-troubleshooting/

  For more help with this, please contact your hosting provider, or else you can ask the WordPress.org community for advice at https://wordpress.org/support/forums/