Site not working, no access to LiveChat – help?!?!
-
My site, pcpickleballclub.com, is a premium site paid through Feb. 2022. It has suddenly been corrupted and I can’t get help from WordPress.
My site’s theme somehow changed on its own (no clue how).
Live demo for themes now refuses to work on my site, so I can’t see how to fix it.
I NEED live chat, but am only given email option.
I have been sending emails for two days, but all I get is “don’t call us, we’ll call you” email replies.
What can I even do?!?!?!
The blog I need help with is: (visible only to logged in users)
-
Hi there, I’ve gone ahead and flagged this thread for Staff attention and assistance, but if you should get an email response from support in the meantime, please let us know.
Is it possible you previously used a Premium theme on your website and were testing a new theme? If so, what Premium theme was involved?
-
Hi there!
It looks like your site’s Business plan has expired, so you have lost all the advanced options.
I can see our support team has already replied to your email with more details (if you don’t see it in your inbox, please check your Spam/Junk folders).
Re-purchasing the plan and restoring your site from the latest backup should get your site to look just like it did before the plan expired:
-
I have a premium plan that renews on Feb. 21, 2022.
I also had a business plan that another member added but we never used. Since we didn’t use any business features, I didn’t think it would make any difference when they expired.
Doesn’t the fact that it’s a wordpress.com site that has been paid for give us access to LIveChat and the premium themes?
-
Hi there,
We have already replied to your ticket, so please follow up there. I’m closing this thread.
- The topic ‘Site not working, no access to LiveChat – help?!?!’ is closed to new replies.
WordPress.com Forums 