Site not working on mobile phone
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When I type in my url to my mobile phone I get this message… ‘You can’t get there from here (side_id mismatch error). This happens when an external blog (a self-hosted blog using the Stats plugin) is pointed to WordPress.com by DNS. If you are trying to migrate away from WordPress.com, please update your DNS to point the domain to your own server. Otherwise please contact WordPress.com support and explain what you were trying to do, what steps you took, what you expected to happen, and what actually happened. It’s probably Andy’s fault.’
I cleared the cache in my browser and no change.
I’ve recently switched from using wordpress.com to using bluhost.com and using the full wordpress install.
My domain is registered thru GoDaddy, but it says that they can’t display DNS records because they are not managed by them.help!
The blog I need help with is: (visible only to logged in users)
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Hi there,
I’m sorry to hear you’re having trouble!
I was able to view your website on a mobile device without issue. Which exact device are you using and what iOS are you running? Which browser are you using? Does this also happen on another browser as well? The more information I have, the better I can investigate what might be going on here.
Thank you for your help!
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It seems to work on my other mobile phone, but not my iPhone plus. I am using an iPhone 7+ with the newest iOS (minus the most recent update). Using safari. not happening with other mobile phone or desktop browser.
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Hi @denversportsdoc,
I agree with @koulovat here, the more info the more we can help you :)
Another thing to consider – was this a recent change to bluehost? Just as a FYI sometimes it may take 48h for these changes to occur, hence some of the problems you were experiencing.
The .org community might be the best approach for you on this one too. Please try posting your question in the WordPress.org support forums.
The forum you’ve posted in only provides support for sites hosted here at WordPress.com.
To learn about the differences between the two versions of WordPress (.com vs.org), please see this guide.Thanks, let us know if we can help in any other way :)
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Hello denversportsdoc!
I’ve visited the link you provided both from my desktop and mobile phone. Both seem to work for me. Are you still having an issue with this? Have you tried to use a different browser?
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Howdy all –
I don’t think staff assistance is needed any longer so I have marked this as resolved.
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