Site not wporking

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  collettekay · Member · Mar 12, 2024 at 4:44 pm

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  I am not sure how else to get support. Currently the site and admin login for supernaturalallstars.com will not work when I am connected to the wifi in my home with is xfinity. I have reached out to dozens of people and some it works and othes it does not this is a problem with xfinity and cox that I know of but if I use my phone with cellular access only there is no issue. please help

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 12, 2024 at 9:10 pm

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  Hi there,

  supernaturalallstars.com is not hosted here at WordPress.com, but rather with Bluehost. I would recommend contacting Bluehost, as they would be able to assist you in regaining access to the back end of your site:

  https://www.bluehost.com/contact/

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  Hope this helps. Let us know if you have any questions.

  Thanks!