Site Outage! Need Help!

• 

  mattmadison280groupcom · Member · Jan 17, 2023 at 9:35 pm

  • Copy link
  • Add topic to favorites

  Hello.

  I am now getting an error message with the site due to ssl issues that needs to be fixed right away! Can you help asap?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Jan 18, 2023 at 4:39 pm

  • Copy link

  Hey there, can you contact your host for help fixing the SSL certificate? That’s something on their servers outside your WordPress installation, but if needed, here’s how they can help with your site URL too.

  Going forward, these forums are primarily for sites that use our free-tier hosting. You’ll want to create an account at WordPress.org so you’ll have access to the correct community for your site.

  Or, you’d be welcome to host here; we’re a little different from the WordPress software itself. This article explains some of the differences between the free WordPress software and our managed services. For what it’s worth, all of our sites include SSL, and we manage that for our customers. Let us know if you have any questions about our services!