Site ownership verification – unable to access original account

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  silvianerixausa · Member · Apr 3, 2026 at 8:53 am

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  Hello,

  I have a WordPress.com site at coachingsymbolique.wordpress.com that I created some time ago with an email address I no longer remember or have access to.

  My main WordPress.com account is: silvianerixausa

  I am the owner of the site and would like to transfer its management to my main account, or alternatively have the original account’s email identified so I can recover access.

  Could you please help me with this?

  Thank you very much,
  Silvia Neri

  The blog I need help with is: (visible only to logged in users)

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  kudufo · Member · Apr 3, 2026 at 8:58 am

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  Hi @silvianerixausa / Silvia

  Thanks for reaching out, and completely understandable situation — it’s easy to lose track of an old email address over time. Here’s what you can do.

  The honest answer first

  Unfortunately, this is something we’re unable to action from the community forum, account transfers and email identification require direct access to account records, which only the WordPress.com support team can handle.

  What to do

  Submit a support request directly at: 👉 wordpress.com/help/contact

  When you reach out, include the following in your message:

  • Your main account username: silvianerixausa
  • The site you’re trying to reclaim: coachingsymbolique.wordpress.com
  • A clear statement that you created the site but no longer have access to the original email
  • Any details that prove ownership, the approximate date you created it, the site’s topic/content (coaching), any posts or pages you remember publishing, or any old email addresses you may have used at the time

  Why those details matter

  WordPress.com’s support team can perform a manual account review when someone can demonstrate ownership through content knowledge and account history. The more specific details you can provide, the stronger your case.

  One more thing to try

  Think back to any email addresses you may have used around the time you created the site, even an old Gmail, Yahoo, or work address. Try the password reset flow at wordpress.com/lost-password with each one. Sometimes that’s all it takes!

  Wishing you a quick resolution Silvia, you’re on the right track!

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  alextaylar12 · Member · Apr 3, 2026 at 10:39 am

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  Regaining access can be tricky since WordPress.com takes security very seriously, but you have a few options to prove you’re the owner:

  1. Account Recovery Form
     Since you don’t remember the email, your best bet is the Account Recovery Form. You’ll need to provide information that only the owner would have, such as:

  Proof of ownership: If you ever bought a domain or a plan for that site, provide the Transaction ID from the payment (check your bank/PayPal history).

  Original Activation Key: If you still have access to the physical device or backups where you first set it up.

  2. Check for “Hidden” Clues
     Try searching your old browser’s saved passwords or your other email inboxes for the keyword “WordPress” to see if you can find the original registration email. Even knowing the email address makes the recovery process much faster.
  3. Contact Support Directly
     Because this involves private account details, the forum volunteers can’t see your email address for you. However, if you have a paid plan on your new account, you can use the “Contact Us” button in your dashboard to chat with a Happiness Engineer. They can guide you on the specific verification steps needed to transfer the site.

  Note: If the site is on the free plan and you have no way to prove ownership (no payment history or access to the original email), WordPress.com won’t be able to grant access for security reasons. In that case, you might have to recreate the content on your new account.

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  2020testjj · Member · Apr 3, 2026 at 10:43 am

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  Hi there folks, WordPress.com has a definitive support guide outlining the method to recover an old account. You can read the instructions and fill out the form at https://wordpress.com/support/account-recovery/

  As @kudufo mentioned, you can also try the password reset method first using only the old username. https://wordpress.com/support/passwords/#reset-a-lost-password Make sure you are first completely logged out of this account you are posting from (close any open WPcom tabs as well) before trying the WordPress.com log-in page.

  Let us know how that goes!