Site page blanche impossible de me connecter au back office

  • Unknown's avatar
    zou82f3798f7e7b · Member ·

    Bonjour,

    Depuis quelque temps je n’arrive pas à me connecter à mon site internet page blanche (pas de code erreur), ni mon url back office wordpress.

    Je me suis rapprochée de mon hébergeur qui peut rien faire de plus, nous avons déjà fait des manipulations. Mon dernier espoir de retrouver mon site est l’aide de WordPress…

  • staff-zinnia · Staff ·

    Hello –

    I’m only able to write in English and have used a translation app to read your question as:

    For some time I have not been able to connect to my white page website (no error code), nor my wordpress back office url. I approached my host who can do nothing more, we have already made manipulations. My last hope of getting my site back is using WordPress…

    Could you please share the URL of the site involved? This will give us a starting point to get you in the right direction for help. Thanks.

  • Unknown's avatar
    zou82f3798f7e7b · Member ·

    Hi, ok thank you

    URL : http://zou-mai.com

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host zou-mai.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

    To clarify, we are a fully managed WordPress provider. We use a custom server environment that is optimized for WordPress and security, automatic updates to core software, robust backups, and in-house support for your WordPress questions. To offer this we use a customized version of WordPress (different from what you use on your WordPress site at Scaleway Hosting, for example) which is optimized for our infrastructure and offers the best performance possible.

    Because of these differences, we do not have access to your site (we can only access sites we manage directly) and are not familiar with the source of your issue. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • The topic ‘Site page blanche impossible de me connecter au back office’ is closed to new replies.