site problems

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  jennpinkerton · Member · Jan 14, 2016 at 9:44 pm

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  I wanted the site redheadreveal
  Instead I have ended up with two mistakes on wordpress – redheadrevealcom and redheadrevealdotcom
  I don’t know how to fix this. I have other sites too. I own the domain redheadreveal.com thru go daddy so why can’t I get the blog site right to match it? Please help. There is no customer service number and I don’t know how to fix this.

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  timethief · Member · Jan 14, 2016 at 9:50 pm

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  I own the domain redheadreveal.com thru go daddy

  What the underlying .wordpresspress.com address is does NOT matter when you are domain mapping. It can be any .wordpress.com URL at all but there does have to be one to map from to the domain URL.

  Non-WordPress.com Nameservers
  Although redheadreveal.com has been registered, it is not using WordPress.com nameservers. If your domain is mapped to a self-hosted site, then your configuration may be fine as currently set up. If you wish to host your site at WordPress.com, you will need to update your nameservers as outlined below.

  We require that your name server configuration include only the following servers or their numeric equivalents:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  Your name servers are as follows:

  NS75.DOMAINCONTROL.COM
  NS76.DOMAINCONTROL.COM

  If you have access to change the nameservers for this domain, please remove all nameservers not on the required list above.

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  timethief · Member · Jan 14, 2016 at 9:52 pm

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  There is no customer service number and I don’t know how to fix this.

  There is phone support here.All support options are in the support docs at Help! Getting WordPress.com Support
  https://en.support.wordpress.com/help-support-options/

  However, you don’t need to use them, as I already typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  jennpinkerton · Member · Jan 14, 2016 at 9:59 pm

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  My apologies but your reply is greek to me. I don’t understand what you are saying or what that means.

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  staff-doublebassd · Staff · Jan 14, 2016 at 11:54 pm

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  Hey there,

  The reason why you see the dotcom on your blog URL is because you entered redheadreveal.com into the domain field when you were creating the address. Leave the .com out of the field and enter redheadreveal – you should get your desired results: redheadreveal.wordpress.com to go along side your custom domain, redheadreveal.com.
  Let me know if you have any other questions or issues.
  Thanks!