Site Recovery

• 

  julieinthesky1971 · Member · Jan 22, 2023 at 4:01 pm

  • Copy link
  • Add topic to favorites

  I have been receiving error messages based on what appears to be a broken plug-in (SimpleShare button) but the recovery link doesn’t work and the site is completely inaccessible through my regular login. Can you please assist with getting to my dashboard on that site so I can resolve the issue? Thanks.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jan 23, 2023 at 1:19 am

  • Copy link

  Hi there,

  We can’t help directly because we don’t host • beerforstrangeclimates.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!