Site recovery

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  evanenliven · Member · Mar 9, 2023 at 9:24 am

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  Hi! We have a couple problems that need solving. First, this is the account that I’ve used to set up the site in question (https://quest-inc.co), but I can’t seem to find it in ‘My Sites’ at all. Second of all, some we cannot access our site (https://quest-inc.co) at all, and it is used for business. We can’t access the WP site either so there isn’t anything we can do on our end. Is there perhaps some way you could help us? Thank you very much!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 9, 2023 at 10:43 pm

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  Hi there,

  but I can’t seem to find it in ‘My Sites’ at all

  I checked Jetpack debug and it appears that the plugin is disconnected. I would try reconnecting the plugin and see if that works for you:

  https://jetpack.com/support/reconnecting-reinstalling-jetpack/
  

  We can’t access the WP site either so there isn’t anything we can do on our end. Is there perhaps some way you could help us?

  
  Unfortunately, we cannot assist because https://quest-inc.co is not on WordPress.com but is a self-hosted WordPress.org site hosted with Hostgator.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/
  
  We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and, therefore can’t directly address your issue.

  I recommend contacting Hostgator, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps.