Site renewal

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  lonnieluvlp · Member · Nov 13, 2020 at 3:50 am

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  Unable to access the site to renew subscription

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  kokkieh · Staff · Nov 13, 2020 at 5:47 am

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  Hi there,

  What is the URL of the site you’re trying to renew? The account you’re using to post here was only created in March, and doesn’t own any sites or upgrades with us.

  If you own an upgraded site with us, that site is under a different username. You’ll need to be logged in as that username to renew the upgrade.

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.