Site restore
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Hi, I really don’t want to cancel my website but I’m on the brink of doing so as I’ve completely messed it up just through mistakenly installing another theme & demo, which in doing so has completely ruined my entire website and now I do not know how to get it all back. Can you help me restore it to how it was 24 hours ago? If not, I’m likely to cancel my services which will be unfortunate.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there, @vapeoltd!
Thanks for reaching out.
I took a look at your site but we do not have any available backups for this site.
If you need to restore this site, I would recommend contacting your host to see if they have any available backups. It looks like you may be hosting your site with SiteGround. Before contacting SiteGround, you might want to try reactivating your old theme and deactivating any theme plugins for that new theme.
However, if you were to migrate your site to us, we would be able to offer support for this site, provide daily backups, and 24/7 support service. You could migrate over from your current host and use our Business plan! We have information about all that it offers here:
https://wordpress.com/hosting/Let me know if you have any questions!
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@vapeoltd I just want to clarify we don’t have backups because the site does not use our service (here’s the difference). You do have Jetpack, but haven’t purchased a backup plan for that either. Your host may have a backup, though, or you might just reinstall the previous theme and look for any “backups” of your home page (sometimes you’ll find those in drafts).
I hope you can sort it out! If needed, you might reach out in the WordPress.org forums (for the DIY software, which you’re using) at https://wordpress.org/support/forums/ . Cheers!
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