Site seems unresponsive / unable to load support

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  shieldflower · Member · Dec 11, 2025 at 6:34 pm

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  Hello,

  I have tried to work through the sites page or edit my site and have been unable to do so or even see the site on the page (I have a screenshot but the text box will not let me upload). Additionally, it looks like the support chat is stalling out and does not respond. Is there an issue with wordpress.com perhaps?

  I have tried:
  Clearing cookies/history
  Different browsers (wordpress.com spins when trying to even login)
  Restarting browser and computer for updates
  Trying the wordpress app directly, same blank screen
  No way to contact support as the chat box just spins as well

  Thank you and please let me know if there is anything I should be doing on my end!

  The blog I need help with is: (visible only to logged in users)

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  staff-calvinkantes · Staff · Dec 11, 2025 at 10:07 pm

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  Hello there!
  
  Thanks for reaching out. We have looked into this issue and sent an email to the email address on file to request additional details and share additional troubleshooting steps. If the issue persists or if you have further questions, you can reply to the email with the screenshots that you have so we can continue to assist.