Site stats

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  satonmybutt · Member · Apr 30, 2018 at 3:07 pm

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  I have moved my website between hosts and have lost my stats
  Can someone help please?

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · Apr 30, 2018 at 3:28 pm

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  hi,

  Your website is hosted on elsewhere and we’re able to help only with websites hosted on WordPress.com.

  To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

  WordPress.com vs. WordPress.org

  For help with that site you will want to post in the WordPress community forums at https://wordpress.org/support/
  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Your hosting provider customer support may also be able to help you.

  Hope this helps

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  supernovia · Staff · Apr 30, 2018 at 3:46 pm

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  @kosiew They’re likely referring to Jetpack stats, which we can sometimes help with here.

  
  @satonmybutt did you keep the same site name on both host? And was Jetpack connected on the old one and on the new one using the same WordPress.com account?