Site stats not showing

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  goldenrobin · Member · Feb 23, 2023 at 10:04 pm

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  My site is not showing site stats for the past 1 month now, what could be the issue?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Feb 25, 2023 at 3:54 pm

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  Hey there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  It means we can’t access the inner workings of the site, but I can see that reduction traffic.

  Can you remember any incidents or changes to the site that occurred around a month ago?

  I notice that the site is hosted with gifwebhosting.net – have you reached out to them to see if there’s anything blocking traffic on their end?

  If there is, you may wish to consider changing hosting providers. This is a site that could be hosted as is on WordPress.com’s business plan.

  You would have access to daily backups, and our 24/7 support service (among other things). We have information about all that it offers here:
  https://en.support.wordpress.com/plan-features/business-plan/

  You can migrate your site in on the Business plan, plugins and theme included – we have a guide for it here:
  https://wordpress.com/support/import/import-an-entire-wordpress-site/#import-from-self-hosted-word-press

  I hope this is useful.