Site Stats Page Question
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On the Site Stats page, there used to be information under the heading, General (lower left of page). As of about a week ago, the heading remains, but has not info under it, like number of subscribers. How can I get this info to reappear?
Thank you,
Kathleen
The blog I need help with is: (visible only to logged in users)
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Hi Kathleen,
It’s still showing on my blogs. Have you tried clearing your cache and cookies, restarting your browser?
http://en.support.wordpress.com/browser-issues/
Also make sure that “General” is checked in “Screen Options” (top right of your screen) -
Hi Tess,
Thanks for responding.
General was already checked. I cleared cache and cookies, but it made no difference. Still no info under General.
I turn off my computer every day, so that is “restarting the browser”, right? -
I’ve had the same problem. No people who visited stats, no referral stats, no any kind of stat. It keeps saying “loading”, but nothing ever loads there, no matter how long I wait. I can still see the number of posts, comments, etc…..but I really like to see the stats!
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For about a week, my site stats page has been a jumble. All the columns overlap each other and it’s really hard to read because of all the words flowing into each other. Other pages seem normal. I’ve tried to figure out a way to get the stats page back to normal, but haven’t figured anything out. Is anyone else having this problem?
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@bostonvisualart: Hi. From the stats page you are referring to, click on Screen options on top and if your number of columns is set to 3, change it back to 2.
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Tess,
I contacted Support. James gave me the solution: hover my mouse over the right side of the gray bar with the word “General”. A little triangle appears. Click the triangle, Voila, everything restored! He said it had “collapsed”, I just needed to open it.
Just sharing this with you in case it comes up again.
Kathleen
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Hi airodyssey,
Thanks for your reply. I clicked on Screen Options as you suggested, but see nothing that refers to columns. It may be that it’s too hard to see because of all the overlapping words, but I really can’t find it.
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@bostonvisualart: Have you tried another browser, emptied your cache memory and deleted your cookies? (the usual browser troubleshooting)
http://en.support.wordpress.com/browser-issues/
Other than that, I don’t know what else to suggest. If another volunteer has other ideas, perhaps they can help. -
No real ideas but the “Columns” is not an option on my Stats page so I don’t think you are missing anything – there is a Columns option for the front main Dashboard page and several others.
Might be time to ask Staff for their help: http://en.support.wordpress.com/contact/
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@auxclass: That was going to be my next suggestion (to contact staff), thanks for reassuring me :-)
@bostonvisualart: May I suggest that you take a screenshot of what you are seeing, upload it to your media library (or elsewhere) and include the link with your question to staff? I’m sure it would help them.
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