Site Suddenly Went Down.

  • Unknown's avatar
    nadiyahpowerhouse · Member ·

    Hello there,
    I’m not sure what’s going on with my website, sheheartsthat.com. First, I noticed when I would click on the blog titles (on the main page), they would show up empty; to a white page. Shortly after noticing this, the entire site when down with the message of site maintenance and that it would return shortly. As of now, the site is completely clear/white screened.

    The only changes I’ve done recently was update a few plugins.

    Do you think you can help me? Is this common?

    Thanks in advance,
    Nadiyah

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jessestu · Member ·

    Hi @nadiyahpowerhouse,

    It looks like your question has to do with a self-hosted WordPress.org product. WordPress.org is a flavor of WordPress we don’t specifically support here. These forums offer support for the WordPress.com suite of products, including the Jetpack plugin for self-hosted WordPress.org sites. The distinction can seem subtle, so you may read more about the differences. I’m happy to talk more about why WordPress.org users will be better served in finding the help at WordPress.org’s support. Feel free to reply to continue the conversation.

    That being said, I just loaded your page. It loaded fine, it just took my computer about 15 seconds to load all the graphics and content.

    If you continue to have trouble, it looks like all your hosting and DNS issues would be supported at GoDaddy. For WordPress specific issues, see how the WordPress.org support docs might help.

    What else can we help you with?

    Best,
    Jesse

  • Unknown's avatar
    jessestu · Member ·

    Oh, I clicked a page and see what’s happening. I’ll steer you in a better direction. I loaded one of the blog pages and got an error 500. You probably had a plugin fail in its installation or upgrade. It happens all the time.

    There are lots of online walkthroughs to help you with this. This decent-looking one came up first on Google for me:

    https://www.elegantthemes.com/blog/tips-tricks/what-to-do-when-a-wordpress-plugin-causes-an-error

    Good luck!
    Jesse

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