Site suspended??

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  rashinabhula · Member · Sep 28, 2022 at 6:45 pm

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  Hi there,

  I am trying to access my WP hosted site (oneofonedesign.co), which is still in good billing standing according to the domain manager. I suddenly get an error saying ‘This Account has been suspended.
  Contact your hosting provider for more information.’ from this URL: http://oneofonedesign.co/cgi-sys/suspendedpage.cgi when I try to visit my company’s site.

  Any help is much appreciated!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  rashinabhula · Member · Sep 28, 2022 at 6:46 pm

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  OP here – not sure why this made it into my post: “The blog I need help with is: isaacaddaecom.wordpress.com” but pls disregard that.

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  staff-blorbo · Staff · Sep 28, 2022 at 10:05 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  In this case, you’ll need to contact your hosting provider’s support to ask why they have suspended your site.