Site suspended, and can’t export content

  • Unknown's avatar
    bangoaihomestay · Member ·

    I received a notice that my site was suspended. I only launched it yesterday, and am not sure why the suspension is happening. I haven’t connected it to a hosting site yet, as I was just testing the launch. Maybe that is the problem?

    Regardless, I want to export my site data ASAP just in case I lose it all. But when I try to export, I receive the following error: ‘There was a problem preparing your export file. Please check your connection and try again, or contact support.’

    I know it is not a connection issue. I submitted an error request for the suspension, but does anyone know how I can export my content in the meantime?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, if your WordPress.com website was suspended and you’ve contacted the Terms of Service team, please be patient for their reply and assistance. If you haven’t yet contacted them, you can do so by filling out the form on this page https://wordpress.com/support/suspended-blogs/

    We aren’t able to help with suspended sites here in the community forums.

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