Site Suspended? What to do?
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My website went through a rough week after one of our authors was hacked twice. The first time he deleted a few posts and then made multiple duplicate posts (about 4-5) about joining his “hacking group”. The second time he was hacked, the hacker posted gay porn on the website. We were able to take the gay porn down about an hour after it went up, but roughly 15 minutes later, our site was suspended.
I emailed WP thinking we were suspended from the gay porn, and received a response only 2 hours later. This was the response:
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Hi there,
Your site has been suspended for violating our Terms of Service:
http://wordpress.com/tos/Specifically: “the Content is not spam, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites”.
For more information on the kinds of blogs we allow, please see our User Guidelines:
http://en.support.wordpress.com/user-guidelines/We disallow SEO blogs that are written for search engines instead of humans; blogs with third-party advertisements, banners, or links that exist solely to drive traffic to other commercial sites; affiliate marketing blogs with the primary purpose of driving traffic to affiliate or pay-to-click programs; blogs promoting lottery, gambling or get-rich-quick schemes; and blogs promoting multi-level marketing programs.
If you wish to continue to use WordPress for your site, you might consider a self-hosted WordPress installation. You may export your content via Tools -> Export in your dashboard. Please follow the guide located at http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org to successfully transfer your content to a more suitable WordPress host.
Melissa F.P. | Community Guardian | WordPress.com
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I re-emailed them with more information about the hacked account and asked if they can tell me what exactly got the website suspended. The reasons stated in the email said that “the Content is not spam, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites”. But the website is a simple Club Penguin blog that has been running for over 5 years without any issues. The only thing we post about is our event on Club Penguin and we have no other banners to different websites besides other Club Penguin army websites.
Does anyone know what the email could be talking about more specifically? The website is http://icewarriorscp.com/
Is there anything else I should do? Or just wait for a response from WP.
Thank you for reading!
-Iceyfeet
The blog I need help with is: (visible only to logged in users)
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It’s been almost a week and I haven’t received a reply from both of my emails… should I try to email them again?
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Terms of Service Staff have a backlog and your only option is to wait for them to work their way through all blogs suspended prior to yours being suspended.
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You’re welcome and be aware that we Volunteers are asked not to discuss or to encourage any discussion of these private matters on the public support forums. Our role is to direct to the relevant support doc at https://en.support.wordpress.com/suspended-blogs/ and request that Support Staff close the thread, as only Terms of Service Staff have authority in these cases.
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Thanks again!
Would it be possible for me to change the domain that links to my blog (icewarriorscp.com) to another wordpress site temporarily, and then change it back later? (I woudn’t mind paying for the change). Or would I only be allowed to change the domain to a new website once? -
Would it be possible for me to change the domain that links to my blog (icewarriorscp.com) to another wordpress site temporarily, and then change it back later?
Again, see here:
https://en.forums.wordpress.com/topic/site-suspended-cannot-export-content?replies=9#post-2405608 -
I own the domain of the suspended website and we would like to transfer it to a different website temporarily. Unfortunately due to the suspension of the website I am not staff anymore and I can’t unmap the domain due to that.
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I asked about transferring a domain instead you whip out the ToS on a completely different blog of mine? If you are not going to be helpful I suggest you do not reply.
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If you are not going to be helpful I suggest you do not reply.
If you do not want your blog to be suspended, read the ToS.
I asked about transferring a domain
This thread is tagged for closure. I suggest you do not bump again, please.
https://en.forums.wordpress.com/topic/site-suspended-what-to-do-1?replies=13#post-2407017 -
Hi there,
I am closing this thread as we do not discuss terms of service in these public forums. As others have mentioned if you’d like to contact our Terms of Service team see this form:
- The topic ‘Site Suspended? What to do?’ is closed to new replies.
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