Site Template

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  wolfpacksecuritygroup2 · Member · Feb 2, 2024 at 11:30 pm

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  Hello,

  I talked to support the other week discussing how to downgrade our plan to the free plan. Below is what they said

  ‘By downgrading your plan, your website’s design will change to a theme supported on the free plan. However, your website content will not be removed, so your template will remain intact for when you are ready to go live again.’

  It looks like we are on the free plan. Can you please confirm?

  Also, before downgrading, we build our site with Elementor. As stated above, they mentioned we wouldn’t lose our template and it will remain intact for when we are ready to go live again. However, I don’t see the ‘elementor’ tab in our dashboard. Can you please advise?

  Best,

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Feb 4, 2024 at 4:57 pm

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  Hi,

  When a plan is downgraded, you lose access to the use of plugins and third-party themes for the site.

  If you were using a free theme, your theme stays the same when going back to the free plan, but if you were using a premium or third-party theme, this theme would be changed to a free one, which implies changes on your template and site.

  As Elementor is a plugin, it gets deactivated in the free plan, so it is removed from the dashboard, and any content created with its builder won’t be available.

  If you’d like to reactivate Elementor or to have access to the content created with it, you’d need to repurchase the Creator plan and then restore a backup of your site.

  

  Back Up and Restore Your Website

  in WordPress.com Support

  6 min read

  Jetpack VaultPress Backup automatically saves every change and helps you get back online quickly with one‑click restores. This guide will show you how to access your site’s backups and restore your website to any previous point in time. This feature is available on sites with the WordPress.com Creator or Entrepreneur plan. If your site has one of our legacy plans, it is available on the Pro pl

  Hope this helps. If you need further assistance with this, don’t hesitate to let us know!