Site Template bogged out after updates
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Hi there, i recently had a few plugins that needed to be updated and did them all at once, however, soon after updating them my site home page got completely messed up and does not look the same as before, especially on mobile, it looks very buggy. Please help me.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there, could you let us know the URL of the site you’re having trouble with? Please bear in mind that we are able to help with sites that are hosted here with us on WordPress.com, but for sites using the WordPress software from WordPress.org, there is a community forum at this address:
https://wordpress.org/support/forums/ -
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Hi there,
I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.
The site appears to be hosted with Google. I would reach out to them if since they have access to your account and content:
https://cloud.google.com/support-hub/
As @95percentghost mentioned, since your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.
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My site is hosted with Siteground, would i need to contact them for help. I don’t understand why I would need to reach out to google as my the issue is with my website theme which is on WordPress, (Im using the Tagdiv, newspaper 9 theme)
Is there no other avenue i could take to solve this problem because i don’t see what role google plays
kind regards
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Hey there,
You’re right. For general issues, the dotorg forums should still be a good place to contact. If it is specifically a theme-related issue, Tagdiv would definitely be the best place for support, especially if it appears to be a theme-related bug. This is a third-party theme, so it is not associated with our company. The specific developers of the theme from Tagdiv should be able to help.
Here is the email:
(email visible only to moderators and staff)And it looks like you can also reach them in their forums:
Hope this helps.
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