Site temporarily unavailable???

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  jpan19 · Member · Oct 28, 2017 at 7:10 pm

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  We cannot view our website because it says that it is unavailable and to contact customer support. I need to work and email today and I can’t login to my email. Please tell me what is going on?

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  timethief · Member · Oct 28, 2017 at 7:11 pm

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  I am sorry but unless or until you provide the exact URL of the site you refer to starting with http:// we cannot provide any accurate answers to your questions. Please post it now.

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  jpan19 · Member · Oct 28, 2017 at 7:50 pm

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  http://www.brittanyleecompany.com

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  timethief · Member · Oct 28, 2017 at 7:56 pm

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  Hi there,

  brittanyleecompany.com is a WordPress.ORG software install on paid hosting, hosted by Unified Layer
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  This is WordPress.COM support and that site is not on our servers. For hosting issues contact your web host.

  We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service