Site vanished after editing and changing my URL

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  lchouina · Member · Oct 6, 2020 at 11:09 pm

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  Hello!
  Three days ago, I changed my URL to sensiblyuncensored.org and no internet browser recognizes the site. It does not exist and I’m terrified that it vanished! If I type in my old URL address, the Internet will correct it and load my website with the new name, but again, “safari can not open the page because the address cannot be found.” Where did my site go and how can I find it???! Thank you!!

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  supernovia · Staff · Oct 6, 2020 at 11:58 pm

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  Hey there, it sounds like your site is not hosted here, since our url change process is quite different from what you’re describing.

  I’d recommend asking your host for help with these options:
  https://wordpress.org/support/article/changing-the-site-url/

  Then if you need more help, use the correct forums here:
  https://wordpress.org/support/forums/

  Good luck!

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  lchouina · Member · Oct 7, 2020 at 12:48 am

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  Thank you! I am confused though because is certainly a WordPress website and I paid for it in May when I subscribed for more than a year of use.

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  staff-totoro · Staff · Oct 7, 2020 at 2:09 am

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  The old address of your site was thewholeheart.org yes?

  From what I see that is a site that is hosted at Bluehost (who also provides WordPress sites) and not hosted here with us at WordPress.com.

  You can confirm here: https://gwhois.org/thewholeheart.org+dns

  Because of this, the name change settings are at Bluehost, who uses a different system from the one we use here. Please reach out to Bluehost support for help with your site URL issue.

  Hope this points you in the right direction. :)