Site will not load

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  rdoyled38c8764fb · Member · Oct 3, 2022 at 12:14 am

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  All of a sudden, for about the past week, my site will not load. I also cannot seem to access the WP admin for this site. Please help!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Oct 3, 2022 at 5:09 am

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  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

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  rdoyled38c8764fb · Member · Oct 6, 2022 at 4:09 pm

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  I can’t seem to get this to show up as a reply but the site is http://www.doylelab.ca

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  helper-heroponriki · Member · Oct 6, 2022 at 6:23 pm

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  Thanks for that!

  We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to access your site’s backend to take a closer look. But I can get you pointed in the right direction.

  You should reach out to your host Reclaim Hosting for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem and get your site back online.

  In the future if you need help, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope this points you in the right direction.