site will not load to make changes

  • Unknown's avatar
    mkrumtinsley · Member ·

    after entering my password, the login site will not load. By PA State Law, I need to post my public agenda no later than 24 hours prior to a meeting, and today is the day I need to post. The site has been down since last week.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    Hi there,

    We can’t help directly because we don’t host springgardentwp.org on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

    The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

  • The topic ‘site will not load to make changes’ is closed to new replies.