site wiped

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  kesia6075 · Member · Oct 21, 2017 at 12:37 am

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  i tried downloading the wordpress app, and it completely wiped my entire site. Everything is gone.

  The blog I need help with is: (visible only to logged in users)

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  musicdoc1 · Member · Oct 22, 2017 at 7:30 pm

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  Hi,

  What is the address (URL) of the site that you refer to?

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  kesia6075 · Member · Oct 22, 2017 at 9:31 pm

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  sincerely-celia.com

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  timethief · Member · Oct 22, 2017 at 9:32 pm

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  sincerely-celia.com is a WordPress.ORG software install on paid hosting, hosted by Unified Layer
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  This is WordPress.COM support and that site is not on our servers. You are posting to the wrong support forum. For hosting issues contact your web host. For software support read on.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  To be clear here at WordPress.COM support we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Oct 22, 2017 at 9:33 pm

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  Note:
  Support for App resources for iOS and Android users at https://apps.wordpress.com/support/