Site won't delete due to premium upgrades

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  emilyssanctuary · Member · Jan 17, 2016 at 12:06 pm

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  Hi,

  I’m trying to delete my site (byemilythomson.wordpress.com) but when I try it says it can’t due to premium upgrades being associated with the site. I don’t have an premium upgrades with this site, only my other one (emilyssanctuary.com). Can someone please help as there’s nothing to cancel on this site and I really just want to delete it.

  Thanks,

  Emily

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 17, 2016 at 11:37 pm

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  Hi there,
  Take note of this username account please https://en.forums.wordpress.com/profile/emilythomson

  Then note this one too
  https://en.forums.wordpress.com/profile/emilyssanctuary

  I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Jan 20, 2016 at 5:25 am

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  There is no byemilythomson.wordpress.com site, I’m afraid.

  I see two sites associated with the account you are posting from, and both have upgrades:

  emilyssanctuary.wordpress.com

  &

  emilythomsondesign.wordpress.com

  Which one are you looking to delete?

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  emilyssanctuary · Member · Jan 20, 2016 at 8:23 am

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  Hi Rootjosh, apologies, it’s byemilythomson.com I’m trying to delete (which was initially emilythomsondesign.wordpress.com)

  Thank you.

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  staff-ozmodiar · Staff · Jan 21, 2016 at 6:37 am

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  byemilythomson.com is pointing to emilythomsondesign.wordpress.com.

  I can absolutely help you with cancel byemilythomson.com and delete emilythomsondesign.wordpress.com.

  Just to clarify, if you want to cancel your domain byemilythomson.com it can take up to several weeks for our domain registrar to release the domain, and it may not choose to do so. We can’t guarantee that your domain will ever be available to you again once canceled. If you have any intention of using byemilythomson.com again in the future, I suggest that you do not choose to cancel.

  Please confirm that you understand and want to cancel your domain. Once you have done so, I will cancel it and remove the upgrade from your account.

  Please let me know if you have further questions or if anything is unclear.

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  emilyssanctuary · Member · Jan 21, 2016 at 7:48 am

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  Hi Rootjosh, thanks for informing me on the above, I’d still like to go ahead and cancel byemilythomson.com and delete byemilythomson.wordpress.com.

  Thank you!

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  staff-ozmodiar · Staff · Jan 22, 2016 at 5:05 am

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  I have canceled byemilythomson.com for you.