SiteGround WebP & Image Compression Stalling
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I am using SiteGround Optimizer and trying to enable WebP Images as well as use the image compression but after a few thousand images, it always stalls out and freezes. I have disabled every plugin and its still freezing up.
Can anyone give me some ideas I may be missing?
Please dumb down any responses as I literally build this site with the help of Google and am not code savvy.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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Hi there!
As mentioned above we are only able to help with the sites hosted with WordPress.com. Your site seems to be hosted with Google. If the issue is related to plugins best is to reach out to their own support.
I hope they will be able to help!
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