sitepress-multilingual-cms plugin error

• 

  anitadambrosiohealthcoach · Member · Sep 23, 2023 at 11:47 pm

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  Hello,

  I am contacting you due to a fatal error in my website. By clicking on anitadambrosio.com, the page displayed is empty. Since it was not working, I contacted PTisp, the company where the domain is hosted in order to help me. They did a brief analysis, and the result was the following:
  [21-Aug-2023 20:42:37 UTC] PHP Fatal error: Uncaught Error: Interface ‘WPML_Log’ not found in /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/xml-config/class-wpml-config-update-log.php:6
  Stack trace:
  #0 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/ClassLoader.php(444): include()
  #1 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/ClassLoader.php(322): ComposerAutoloadincludeFile(‘/home2/anitadam…’)
  #2 [internal function]: ComposerAutoloadClassLoader->loadClass(‘WPML_Config_Upd…’)
  #3 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/xml-config/log/class-wpml-xml-config-log-ui-factory.php(11): spl_autoload_call(‘WPML_Config_Upd…’)
  #4 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php(276): WPML_XML_Config_Log_Factory->create_log()
  #5 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/auryn/lib/Injector.php(444): SiteP in /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/xml-config/class-wpml-config-update-log.php on line 6.

  In the meantime you also sent me an email informing the following:
  WordPress versão 5.6.11
  Tema actual: HealthCoach (versão 2.4)
  Plugin actual: WPML Multilingual CMS (versão 4.4.10) PHP versão 7.4.33

  Detalhes do erro
  ================
  Um erro do tipo E_ERROR foi causado na linha 6 do ficheiro /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/xml-config/class-wpml-config-update-log.php. Mensagem de erro: Uncaught Error: Interface ‘WPML_Log’ not found in /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/xml-config/class-wpml-config-update-log.php:6
  Stack trace:
  #0 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/ClassLoader.php(444): include()
  #1 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/ClassLoader.php(322): ComposerAutoloadincludeFile(‘/home2/anitadam…’)
  #2 [internal function]: ComposerAutoloadClassLoader->loadClass(‘WPML_Config_Upd…’)
  #3 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/xml-config/log/class-wpml-xml-config-log-ui-factory.php(11): spl_autoload_call(‘WPML_Config_Upd…’)
  #4 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php(276): WPML_XML_Config_Log_Factory->create_log()
  #5 /home2/anitadam/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/auryn/lib/Injector.php(444): SiteP

  Can you please help me?
  I don’t know what to do.
  Last year I had the same problem and I finalized the language service with WPML. After that it worked well. Why is this occurring again?
  Please I need your support to make my website be back to work.

  THank you.

  Best regards,

  Anita D’Ambrosio

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  anitadambrosiohealthcoach · Member · Sep 23, 2023 at 11:49 pm

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  Please contact me privately. I was not able to submit the request privately. Thank you

• 

  faisalahammad · Member · Sep 24, 2023 at 12:15 am

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  Since you are using a commercial WPML String Translation plugin, please contact their support at here: https://wpml.org/forums/forum/english-support/.