Site’s appearance is corrupted on laptop

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  etiser · Member · Oct 31, 2018 at 7:24 pm

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  Hi, while my site looks fine on my PC and on my cell phone, on the laptop screen it looks corrupted. I use chrome in all three, and they all use the same WiFi. I cleared history, and it didn’t help. What can be the reason?

  The blog I need help with is: (visible only to logged in users)

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  wpx2 · Member · Nov 1, 2018 at 12:29 am

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  Hello @etiser

  Can you please tell us which website you are referring to that shows up corrupted on your laptop screen?

  If you are referring to etiseroussi.wordpress.com , I have just checked it and all seem fine to me. Can you please take a screenshot for us showing the corruption you see?

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  etiser · Member · Nov 1, 2018 at 7:33 am

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  Hi,
  Yes, this is the blog I refer to.
  It looks perfectly OK on another PC, but not on the laptop.

  I don’t see here an option to attach screenshot. How do I do that?

  Thanks

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  etiser · Member · Nov 1, 2018 at 8:19 am

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  Hi again,

  Apparently it’s a admin issue in my company. I’ll address them.

  Thanks for your support.

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  wpx2 · Member · Nov 1, 2018 at 1:04 pm

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  Hi @etiser

  You are welcome. Anyways, if you still want us to take a look on the appearance corruption you see please take a screenshot then upload the image to any images hosting service such as : https://imgur.com/upload and provide us with the direct link to your uploaded image.

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  etiser · Member · Nov 1, 2018 at 4:39 pm

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  Hi,

  Here is a link to the screenshot, presenting side by side the actual view and the corrupted one.

  https://imgur.com/a/BEh1ZSw

  Thank you

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  wpx2 · Member · Nov 1, 2018 at 7:12 pm

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  Hello @etiser

  I believe that you need to force refresh the website on your laptop. The issue you are facing is a browser cache matter. To force refresh your browser, click the following buttons according to what operating system you are using.

  For Windows:
  Ctrl+F5 or Crtl+Shift+R

  For Mac:
  Cmd+Shift+R

  Please try and let us know if this solves your issue.

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  etiser · Member · Nov 1, 2018 at 7:23 pm

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  Hi,

  Thanks for the advice.
  I forced refresh and the issue wasn’t solved.
  Earlier I cleared cache, with no results.
  I tried to use IE instead of Chrome, but the site looks corrupted there as well.

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  wpx2 · Member · Nov 1, 2018 at 9:27 pm

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  Hi @etiser

  Let’s then try the solution listed in this website: (First answer)
  https://superuser.com/questions/1107269/how-to-make-chrome-reload-all-js-and-css-file-of-a-page

  Please let me know if that solution works for you.

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  etiser · Member · Nov 1, 2018 at 9:43 pm

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  Hi,

  Thanks for your patience.
  I tried this solution, but the issue was not solved.

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  timethief · Member · Nov 1, 2018 at 10:01 pm

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  @etiser

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  etiser · Member · Nov 1, 2018 at 10:27 pm

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  Thank you, I appreciate it.

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  staff-zinnia · Staff · Nov 1, 2018 at 11:49 pm

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  Hi –

  Here’s how I see the site on my Mac Book using Chrome:

  

  No issues on my side.

  Have you tried looking at the site on a different internet network? Perhaps there are some filters in place on your work network causing issues.

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  staff-zinnia · Staff · Nov 1, 2018 at 11:51 pm

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  I’m not sure why the phone and pc would both show the altered version. It’d make more sense if one or the other did, right?

  Could you tell me which operating systems, browser, and version numbers are in use?

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  etiser · Member · Nov 2, 2018 at 8:38 am

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  I mentioned in one of my previous comments that it’s a laptop that belongs to my workplace. I suspect now that this might be the issue. On my cell and on another PC the site looks as it should.

  To your questions, I use Windows 10 and Chrome.

  Thanks

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  supernovia · Staff · Nov 3, 2018 at 12:31 am

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  @etiser I ran a test via webpagetest.org for a windows system with chrome, and it turned out okay, so I think your assessment is correct.

  You might just test individual pages on the site to see if they have the same issue, too. Good luck!

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  etiser · Member · Nov 3, 2018 at 7:28 am

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  Thank you, I appreciate the patience and willing to assist of all of you.

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  supernovia · Staff · Nov 3, 2018 at 11:21 pm

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  You bet. Cheers!