Sites down, login needs help

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  jesseg11 · Member · Mar 14, 2024 at 7:56 pm

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  Hello,

  I am Jesse Gernigin.

  I am having an issue with my OTHER domain

  http://www.authorityconsult.com

  The issue is the site is down and I can’t get email to my redirect email (email visible only to moderators and staff).

  That means my old sign in for that which is (email visible only to moderators and staff) can’t get the login email I need to get into my account to fix http://www.authorityconsult.com because that redirects to (email visible only to moderators and staff) which isn’t getting emails.

  Can we arrange a call so I can get into this? I am not getting emails and I can’t run my business without it.

  JG

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  helper-heroponriki · Member · Mar 15, 2024 at 5:24 pm

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  Hello there!

  Let’s clarify the different versions of “WordPress” to avoid any confusion:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use with your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you’re currently contacting.

  Since your site isn’t hosted with us, our ability to assist is limited. However, I’m here to guide you in the right direction to get help.

  I suggest reaching out to your hosting provider for assistance with this issue. As they’re hosting your site’s files, they have access to them and are best equipped to help you find and fix any problems with your website. If you’re unsure who your hosting provider is, you can use a website like Hosting Checker to look up that information: https://hostingchecker.com/

  I hope this clarifies things! Let me know if you need further assistance.