Sites login access

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  shechaime · Member · May 11, 2021 at 2:43 pm

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  Hello
  I have a couple of old sites which were built on WP. It seems I have lost access to them and one of the sites is giving me this error: Error establishing a database connection
  Could you help me re-establish access to both and bring back the site online

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  kleyhalisson · Member · May 11, 2021 at 3:25 pm

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  Hello. Can you reply with the URL from the sites?

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  shechaime · Member · May 11, 2021 at 3:58 pm

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  This is the site that is not working at the moment
  http://www.definingfactors.com/

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  helper-heroponriki · Member · May 11, 2021 at 6:21 pm

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  It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

  You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.