SKU change resulted in duplicate variations

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  xhaj90deanb · Member · Apr 4, 2023 at 1:48 pm

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  Hi,

  We entered some product variation SKU’s wrong and saved the product.

  I updated the SKU’s and saved the product again. I then noticed that the SKU didn’t update, so tried again but this time I got the error ‘Invalid or Duplicate SKU’.

  Now when I export the products, I can see both the old and new SKU variations, but the new ones are not published and are not showing on the product screen in the admin.

  I’ve tried deleted orphaned variations, but nothing is working.

  Any ideas?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Apr 4, 2023 at 2:16 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!