SKU Field Not Updating

• 

  jordi837 · Member · Sep 17, 2018 at 9:30 am

  • Copy link
  • Add topic to favorites

  Hi,

  I have tried editing the SKU field in our WordPress store but every time I press the update button, the field makes itself blank.

  Has anyone else experienced this and, if so, how did you get around this?

• 

  thesacredpath · Member · Sep 18, 2018 at 3:47 am

  • Copy link

  Hi there, can we have a link to the site? You do not have any WordPress.com sites associated with your username.

• 

  jordi837 · Member · Sep 18, 2018 at 8:32 am

  • Copy link

  Hi, Our website is http://www.kiddimoto.co.uk

• 

  gemmacevans · Member · Sep 18, 2018 at 11:57 am

  • Copy link

  Thanks — kiddimoto.co.uk is a WordPress.org site hosted by SoftLayer rather than WordPress.com:

  WordPress.com vs. WordPress.org

  There should be an option to open a support ticket from the dashboard in your WooCommerce account, if you’ve purchased a paid upgrade.

  If not, you could post in the WooCommerce forums for advice:

  https://wordpress.org/support/plugin/woocommerce

  Best of luck getting this sorted.