slideshow an editing pages problems

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  arquitecturaenciam · Member · Dec 5, 2011 at 10:53 am

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  since 5 days ago start to have different problems in de webpage and in diferent aspects of the wordpress.com service

  1. the slideshows don’t work properly and randomly don’t work and show the message “This slideshow requires JavaScript.” this happen in different browsers and computers. but don’t have problems in I phone. all the slide shows work perfect until that moment.
  2. i can’t edit some pages, the pages just don’t show visual content.
  3. some times in edition mode, the multimedia gallery don’t show it’s content visually and don’t allow load images in a page

  please help me with that thing, it’s a truly nightmare and i need recover the functionality of my wordpress

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 5, 2011 at 6:44 pm

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  Will you please provide us with some details so we can try to help you?

  1. How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

  2. Are you using http:// or https:// see http://en.support.wordpress.com/https/

  3.Which browser and version of it are you using?

  4. Have you tried clearing your browser cache and cookies? http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  5. Is your browser version up to date? You can upgrade any browser version here. http://browsehappy.com/

  6. Do you have third party cookies enabled?

  7. Do you have JavaScript enabled? http://www.google.com/adsense/support/bin/answer.py?answer=12654

  8. Do you have another browser you can try?

  9. You can use this link to see if your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/

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  arquitecturaenciam · Member · Dec 5, 2011 at 7:21 pm

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  thanks timethief for your answer
  i will try to provide you the details you need
  1. i connect to dsl via wifi, about the question of how many proxy servers jumps i realy don’t know how know that information.

  2. i used to use http, i read the link you recomend me and i change to https
  3. the browsers i use are google chrome 15.0.874.121, and safari Versión 5.1.2 (7534.52.7)
  4. yes i tried to clearing my browser cache and cookies
  5. my browser versions are up to date
  6. I have cookies enabled
  7. I have JavaScript enabled
  8. I have instaled google crome in order to try
  9. i have flash player updated
  i hope that could help.I still having the problem with the slideshows, but other the problems are fixed

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  timethief · Member · Dec 5, 2011 at 7:40 pm

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  Will you please contact Staff directly?

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  arquitecturaenciam · Member · Dec 5, 2011 at 9:01 pm

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  i will try but, how i contact staff, because i leave some messages in suport but i don’t have any answer of them

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  timethief · Member · Dec 5, 2011 at 9:12 pm

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  Once you have created a support ticket http://en.support.wordpress.com/contact/ you must be patient, knowing that Staff will reply to you as soon as they can.

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  arquitecturaenciam · Member · Dec 5, 2011 at 9:29 pm

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  Thank you for your time