smartphone with authenticator lost
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My old smartphone is lost, and now I cannot login in wordpress.com because I haven’t got the Authenticator app. Where can I disable the two step login? If I cannot see my profile page, nor the security section in wordpress.com because I haven’t got the Authenticator app, what should I do?
The blog I need help with is: (visible only to logged in users)
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Hi! If you lose your device, accidentally remove the authenticator app, or are otherwise locked out of your account, the only way to get back in to your account is by using a Backup Code.
To use a backup code, fill in your login details like you normally would. When asked about the login code enter the backup code instead. Remember: backup codes are only valid for one time each so be careful when using them.
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Thanks for your reply, but, where should I enter the backup code? I have tried when wordpress.com ask me to enter the Authenticator code, and it doesn’t work.
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You should enter your backup code instead of your password (not instead of the Authenticator code).
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Someone has flagged this for the staff to help
In the mean time try
Account Recovery Page
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Hi Javier,
I’ve emailed you with more information. Please reply there and I can help you regain access.
Best,
-Alex G.
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Thank you all very much for your kind replies.
Romanbon, I can enter to wordpress.com, but I cannot enter to deactivate two-factor authentication, because wordpress.com ask me for the authenticator code.
Auxclass, I have fill the suggested form, just in case it would be needed, thank you.
Alex, I have replied your email. Thank you very much for your help.
:)
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