SMS Code Error? Need Help.

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  erdalsblg · Member · Mar 3, 2022 at 12:43 pm

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  I can’t log in to WordPress.

  (Here I had to create another account to use the forum. The account that I can’t log in is “eerdalsblg”)

  I remember the password, have access to email but I can’t log in because I have 2-step authentication enabled.

  I don’t have backup codes, but I still have my phone number.

  But the problem is, I’m not receiving the SMS. (I have already tried the recovery process, but it keeps asking for codes.)

  Can anybody help me? Thanks in advance.

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  staff-mckluskey · Staff · Mar 3, 2022 at 1:46 pm

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  Hi there!

  Please send an email to passwordhelp@wordpress.com from the same address you created the account you’re trying to access. Our Account Recovery team will get back to you from there.