SMS verification

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  enzedtra · Member · Nov 14, 2022 at 2:38 pm

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  Hi, I’m having a problem accessing my wordpress site due to not receiving any sms after the username/ password portion. I have already turned my phone off and on but still no message. Around last July I was still able to access my site and changed it to being under maintenance. The sms that should be written there is 0917811**** not sure if it’s stated that or +63917811****.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  helper-heroponriki · Member · Nov 14, 2022 at 4:52 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  enzedtra · Member · Nov 15, 2022 at 6:13 am

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  Hi, the site is http://www.enzedtrade.com.

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  staff-95percentghost · Staff · Nov 15, 2022 at 8:34 am

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  Thanks for confirming! http://www.enzedtrade.com is not hosted here with us on WordPress.com but instead uses the WordPress software with iWeb if I understand correctly. What that means is that it isn’t a site we manage or have access to, so we’re not best placed to help with your 2-factor authentication issue.

  In order to get help with your website, we do suggest contacting either your host’s own customer support, or alternatively the community forums of WordPress.org:

  – (if your site is indeed hosted with iWeb) https://www2.iweb.com/contact-en/
  – https://wordpress.org/support/forums/

  To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org