So angry I need a refund

  • Unknown's avatar
    theresabjones · Member ·

    I asked you to cancel and I got a refund then you took the money again. I urgently need to get a refund and I want my details removed. This is so stressful. I want my money back now!!!!

    Please help me.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Howdy,

    I’m seeing a purchase as having been made on
    2022-04-26 and then a refund processed that same day. I do not see any second charge. It might be worth checking with your bank as sometimes charges/refunds can display strangely if they happen on the same day.

    Please keep in mind that while many refunds show up withing 24-48 hours, it is not unusual for them to take up to 7-10 days. And in rare cases, typically with non USA banks, even longer.

    Let us know if anything is unclear or you have any further questions.

  • Unknown's avatar
    theresabjones · Member ·

    I complained after first charge. A refund was made as described. In my visa on same date, another charge was made by WordPress to my credit card by your automated system. I am happy to provide screenshot to prove this and I require a refund. This is so upsetting and stressful.

  • Unknown's avatar
    theresabjones · Member ·

    This is so upsetting. I don’t have the money to fund this hobby and I want a refund. I received a further email with a receipt. Please check your system for the same day in April.

  • Unknown's avatar
    theresabjones · Member ·

    is one of the transaction codes.

  • staff-blorbo · Staff ·

    Hi, just a quick warning, please don’t post transaction IDs here, as they can be used as proof of account ownership: https://wordpress.com/support/account-recovery/#account-recovery-form

    With that said, I did look up the transaction ID, and it corresponds to the €66.00 charge on April 26 that my colleague mentioned earlier.

    The refund was sent shortly after, also on April 26.

    Usually when that happens, it’s processed as a reversal, meaning your credit card provider would have simply removed the charge.

    I recommend contacting them to double-check, and if they claim that is not the case, please contact our billing department with screenshots of the statement by emailing [email protected]

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