so confused

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  gailtreasure · Member · Feb 13, 2024 at 2:39 pm

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  Can I speak with a person on the phone to help me?

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  staartmees · Member · Feb 13, 2024 at 2:43 pm

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  WordPress.com doesn’t have phone support.

  To get help with a site running on the wordpress.com platform, not with self-hosted site, just post your question in this public forum.

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  gailtreasure · Member · Feb 13, 2024 at 10:55 pm

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  I am trying to put my domain into my site. I purchased my domain through WordPress but I’m getting a message that ‘This domain is already mapped to a WordPress.com site. But that is actually me.
  

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  staff-oikake · Staff · Feb 14, 2024 at 9:49 am

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  Hi,

  Could you share the URL of the domain so we can check this out?

  Thanks!

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  gailtreasure · Member · Feb 14, 2024 at 9:13 pm

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  My URL is gailtreasure.com . I purchased this domain and I paid for a WordPress Explorer site at the same time. I received an email confirming that I purchased both these things. The Transaction ID in the email is: (Edited by staff). When I tried to set up my site, it gives an error message that the domain gailtreasure.com is mapped to a different site on WordPress. This makes no sense, as it should be mapped to my site. This is very frustrating. I appreciate your assistance.

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  staff-oikake · Staff · Feb 15, 2024 at 1:06 pm

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  Hi,

  Thanks for sharing your site’s URL.

  Your domain and site are owned by an account different from the one you are contacting us from (gailtreasure). It seems that you have purchased your domain and set it up with another account.

  We are not able to provide account support via forums for security reasons. I’ve gone ahead and removed the transaction ID from your previous message.

  In order to regain access to the account that manages the site gailtreasure.com, please use the account recovery form: https://wordpress.com/wp-login.php?action=recovery

  

  Recover Your Account

  in WordPress.com Support

  5 min read

  At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

  Please share the transaction ID in the form, and the account recovery team will be able to help you regain access to this account.
  
  Thanks!