SO CONFUSED on billing!

• 

  jeanikart · Member · Mar 26, 2021 at 8:48 pm

  • Copy link
  • Add topic to favorites

  Hello there! I made this account in hopes that you can help me.

  I signed up for WordPress a year ago and created. I know how to sign in to the site.

  When I tried logging into the wordpress website, it does not accept my credentials. How do I view my billing from (MYWEBSITE).com/wp-admin?

  Thanks!

• 

  deancroyal · Staff · Mar 26, 2021 at 10:32 pm

  • Copy link

  Hi there – We’ll try to help! Let’s start with:

  1. What is the URL of the website you need to log into?

  2. In the past, how did you view your billing for that site?

• 

  hudp3 · Member · Mar 26, 2021 at 10:33 pm

  • Copy link

  Hello Jeanikart,

  In order to view your billing, you must first log into WordPress. You may need to recover your account. The link below will take you to a page that can help you.

  https://wordpress.com/support/account-recovery/

  Once you have logged in, you can access your billing history. From the Profile page, select Purchases on the left and then Billing History from the tabs at the top.

  Please let me know if you need any more help with this process!