social autopublish on facebook

  • Unknown's avatar
    fortuneandrea · Member ·

    Hello,
    I use JetPack and all was ok until around 1 month ago. It started to not publish anymore articles on my Facebook page.

    I don’t understand if something changed and now automatic posting is only for subscribers.
    Seems 30 (each day or month) are free, but it doesn’t work.

    Can you help me to understand?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

    Taking a quick look at your site’s connection to your WordPress.com account, it looks like the error from the Facebook API is as follows:

    Error 401 (Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.)

    You would need to disconnect and reconnect the Facebook app authorization to fix this issue. Jetpack has instructions on how to do this here: https://jetpack.com/support/jetpack-social/facebook/#reconnecting-facebook

    If you still need help with Jetpack Social after following those steps, you should reach out to their support team for help.

    I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

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