social counters are missing

  • Unknown's avatar
    ari52insights · Member ·

    Hi there,
    My social counters have gone missing on my site, can anyone help me activate them again, I had a designer plug them in years ago.

    Site: http://www.52-insights.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You would need to reach out to the designer who set up your site for more information into how they enabled them so you can get that fixed.

    I hope that helps.

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