social links menu – apple icon not working

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  stvbmusic · Member · May 27, 2019 at 4:09 am

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  Hi!
  I am unable to get the apple icon to work for my social links menu on my site stvbmusic.com.
  I’ve tried both:
  apple music link https://music.apple.com/ca/artist/stvb/1462100940
  and itunes link https://itunes.apple.com/ca/artist/1462100940
  and both give a broken chain image.

  please help!

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  fstat · Staff · May 27, 2019 at 8:27 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  stvbmusic · Member · Jun 1, 2019 at 12:54 am

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  Thanks!
  The site address is http://stvbmusic.com/

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  supernovia · Staff · Jun 1, 2019 at 1:24 am

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  Thanks @stvbmusic, this looks like it’s a Jetpack issue, but I’m seeing a similar problem here. We’ll report it for you.

  You can also reach Jetpack support here:

  Contact Support

  Cheers!

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  stvbmusic · Member · Jun 1, 2019 at 1:27 am

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  Thanks @supernovia! I will reach out to them as well.

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  supernovia · Staff · Jun 1, 2019 at 1:35 am

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  Actually I take that back — now it seems to be working on my test site, even with your URL.

  Are you using a current version of Jetpack?

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  stvbmusic · Member · Jun 1, 2019 at 1:49 am

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  The links are showing proper images for you? No broken chain links?

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  gemmacevans · Member · Jun 1, 2019 at 9:01 am

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  Hi stvbmusi,

  On your site, I’m seeing chain icons for two of the links in the social menu. Like @supernovia, there is a different icon when I paste those URLs onto my test site — although I’m seeing the same one for both services. I think it will be best if you contact Jetpack support so they can take a closer look:

  Contact Support

  I suspect it is because no icons are available for Apple Music, Amazon Music or iTunes so a fallback/default icon is being used instead but they should be able to confirm that.