Social Media shared counts suddenly not showing at the end of my blog posts
-
Hi WordPress Support!
Can you help me figure out what I did wrong? I noticed that suddenly my blog posts don’t show how many times it was shared on facebook, pinterest, google, etc.. I realized something was wrong when I went as far back as when Zucchini Noodles with Creamy Lime Dressing was posted which had well over 140 likes/shares on facebook! It appears as though NONE of my posts now show any counts at all! Please help me figure out what happened and how I can fix this. I changed my password too because it seemed as though one of my widgets had been deleted and then reappeared again. .
Thank you for your expertise,
LupitaThe blog I need help with is: (visible only to logged in users)
-
I see a Twitter link has been clicked on your latest post. The social networking icons display only the share count of the number of rimes the icon was clicked on your blog post. WordPress.com does not have access to the numbers of share that were made anywhere else such as on the social networking sites themselves.
-
That twitter link was a share onto my twitter page. This doesn’t make any sense. I had a lot of “counts” mostly facebook on several of my blog posts and now they are all gone!? Something changed…
-
Did you disable the sharing icons https://en.support.wordpress.com/sharing/ and then re-enable them?
Did you change the sharing icon button style?
I tagged this thread with modlook for Staff to take notice of your issue. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
I didn’t disable any of my sharing icons. Would that have reset my counts?? I didn’t change the sharing icon button style either.
I hope my account wasn’t hacked! I changed my password in case it was but thanks for tagging my issue for staff to look at this!
-
The share counts reflect the shares that were done on the blog under a specific blog URL. So if you added domain mapping that changed the URL and the shares to the previous URL will not appear.
-
Please disregard this issue. I think the desktop I’m using has the issue. When I looked at my blog from my laptop, the counts are all there!!
By chance, do you know what could be the problem if the issue stems from my desktop??
Sorry for any confusion..
-
When I looked at my blog from my laptop, the counts are all there!!
That’s good news!
By chance, do you know what could be the problem if the issue stems from my desktop??
In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
- The topic ‘Social Media shared counts suddenly not showing at the end of my blog posts’ is closed to new replies.
WordPress.com Forums 