• Plans & Pricing
  • Log in
  • Get started
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress 
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Get started
  • Sign up
  • Log in
About
  • Plans & Pricing
Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress  
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Jetpack App
  • Learn more
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Search
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Forums / Social share numbers not accurate

Social share numbers not accurate

  • Unknown's avatar
    christinekwrites · Member · Dec 30, 2014 at 5:05 am
    • Copy link Copy link
    • Add topic to favorites Add topic to favorites

    My Facebook social share stats are not correct, for some posts they are accurate but for others such as my latest one and several others they aren’t registering at all. What can I do to fix this? Blog: christinekenyi.wordpress.com

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member · Dec 30, 2014 at 11:39 pm
    • Copy link Copy link

    The share numbers on your icons reflect only the shares that were made by those who actually clicked into your posts on your blog and clicked the share icon there.

    Post the URLs of any posts that you consider the share counts to be inaccurate on here please.

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe:
    1. Look in the sidebar of this thread and find the subscribe to topics link.
    2. Or look below the comment box for this: _ Notify me of followup posts via e-mail

  • Unknown's avatar
    shawnajroberts · Member · Dec 31, 2014 at 12:04 am
    • Copy link Copy link

    Can you give me a link to a specific post you’re having trouble with?

  • Unknown's avatar
    christinekwrites · Member · Dec 31, 2014 at 7:55 am
    • Copy link Copy link

    https://christinekenyi.wordpress.com/2014/12/29/travel-diaries-incredible-india/ This should have at least 10-15 facebook shares
    https://christinekenyi.wordpress.com/2014/11/16/the-opposite-of-success/
    https://christinekenyi.wordpress.com/2014/11/05/divine-disguise/
    https://christinekenyi.wordpress.com/2014/10/22/the-time-problem/
    These are all posts that I know for certain should have facebook shares but show no count.
    Any assistance you could give to rectify this would be great! Thanks.

  • Unknown's avatar
    shawnajroberts · Member · Dec 31, 2014 at 7:40 pm
    • Copy link Copy link

    We are seeing some issues with the Facebook share buttons because of the way they track URL differences between http and https. It sounds like this is the issue you’re seeing. We’re working on getting this fixed with Facebook.

  • Unknown's avatar
    christinekwrites · Member · Jan 1, 2015 at 9:05 am
    • Copy link Copy link

    Ah I see. Thanks. Any idea if a solution with facebook will involve getting those inaccurate share counts rectified or are they gone for good?

  • Unknown's avatar
    shawnajroberts · Member · Jan 1, 2015 at 9:57 pm
    • Copy link Copy link

    It’s not clear which direction the fix will go yet. We’re hoping to get Facebook to update their URL tracking to support https, which should allow us to restore the previous share counts.

  • Unknown's avatar
    christinekwrites · Member · Jan 2, 2015 at 7:06 pm
    • Copy link Copy link

    Ok, good to know. Thanks for your help.

  • Unknown's avatar
    aysinah · Member · Jan 6, 2015 at 4:30 pm
    • Copy link Copy link

    My blog ‘The Nahmias Cipher Report‘ has a Facebook social media share button at the bottom of every post.

    http://www.ayannanahmias.com

    The issue is that the share button won’t display the number of FB shares above 10K+. I currently have three posts with this issue, two of the post have 12K+ shares, and another has 11K+ post shares.

    For whatever reason, the FB share button on the site caps out at 10K+. What is the issue and can you help me fix it?

    Thanks for your assistance

  • Unknown's avatar
    shawnajroberts · Member · Jan 6, 2015 at 6:55 pm
    • Copy link Copy link

    @aysinah – I’m happy to help you with that. However this thread is still ongoing about a different sharing buttons issue. Can you please open your own thread? Add the tag modlook and a staff member will chime in.

  • Unknown's avatar
    joeoriade · Member · Jan 9, 2015 at 11:44 pm
    • Copy link Copy link

    Hi, my blog has also reset its facebook stats. is there anything that you can do/think of to assist me?

    leolifelessons.wordpress.com

  • Unknown's avatar
    rejupi · Member · Jan 11, 2015 at 4:44 am
    • Copy link Copy link

    I’m very new to blogging, but have been noticing that the Facebook share numbers on the blog post share buttons disappear after a certain time so that older posts show 0 shares, while the newer posts seem to be accurate. Every other day or so, the last post that had numbers will be reset to zero. What can I do to fix this?

    pondermom.com on WordPress

  • Unknown's avatar
    shawnajroberts · Member · Jan 12, 2015 at 7:01 pm
    • Copy link Copy link

    There’s no definite fix for this issue yet. I’m still tracking the conversations our devs are having about it and I’ll let you all know as soon as we’ve got a fix in place.

  • Unknown's avatar
    liseybendigo · Member · Jan 14, 2015 at 10:35 am
    • Copy link Copy link

    Same here, posts since January are not accurately showing Facebook shares/comments/likes, as they always have. My blog is http://shittytittiebangbang.com

  • Unknown's avatar
    sdemetz · Member · Jan 20, 2015 at 1:38 pm
    • Copy link Copy link

    I have the same problem: no number of facebook shares is displayed. My blog is: http://www.evzone.com (blog.stefaniademetz.com).

  • Unknown's avatar
    anci81 · Member · Jan 22, 2015 at 6:17 am
    • Copy link Copy link

    Same here, all likes are disappeared: https://travelingaroundtravelingtoself.wordpress.com/

  • Unknown's avatar
    ejaustenjones · Member · Feb 1, 2015 at 4:11 am
    • Copy link Copy link

    Me too, my shares disappeared when I upgraded. So I understand that it’s a different URL, but I’m not sure I would have upgraded had I known this would happen : (
    Sorry, I started a separate thread with this also. Apologies for my impatience…

  • Unknown's avatar
    ejaustenjones · Member · Feb 1, 2015 at 4:14 am
    • Copy link Copy link

    This is the site: http://expatsomebody.com
    It’s the Facebook & Twitter shares that have gone back to zero.
    Thanks v much for any assistance. I see your reply above: “hoping to get Facebook to update their URL tracking to support https, which should allow us to restore the previous share counts”.

  • Unknown's avatar
    raincoaster · Member · Feb 1, 2015 at 4:39 am
    • Copy link Copy link

    Honestly, as a professional digital journalist, getting a custom domain is absolutely the right choice. The earlier the better. Social share counts going down is a bummer, as is the temporary loss of google juice, but in the long run it’s always the right decision.

    Your readers don’t really care about your social shares, but your competitors do. Just tell them you reset the counters to zero so you could analyze the new shares on the new URL. They don’t have to know it wasn’t exactly intentional.

  • Unknown's avatar
    ejaustenjones · Member · Feb 1, 2015 at 4:48 am
    • Copy link Copy link

    Thanks, Raincoaster. I’m sure you’re right, but I’m just bummed because I’m a newbie & things were going pretty well, considering the genre, & now it doesn’t look so hot… EJ x

1 2
  • The topic ‘Social share numbers not accurate’ is closed to new replies.

Tags

  • Facebook share count
  • facebook shares
  • https issue
  • share count
  • social share count
  • SSL

About this topic

  • In: Support
  • 13 participants
  • 37 replies
  • Last activity 11 years
  • Latest reply from christinekwrites

Couldn't find what you needed?

Contact us

Contact us

Get answers from our AI assistant, with access to 24/7 expert human support on paid plans.

Browse our guides

Browse our guides

Find step-by-step solutions to common questions in our comprehensive guides.

WordPress.com

Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Professional Email
  • Website Design Services
  • WordPress Studio
  • Enterprise WordPress
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • WordPress.com Blog
  • Business Name Generator
  • Logo Maker
  • WordPress.com Reader
  • Accessibility
  • Remove Subscriptions
Help
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
  • Developer Resources
Company
  • About
  • Press
  • Terms of Service
  • Privacy Policy
  • Do Not Sell or Share My Personal Information
  • Privacy Notice for California Users
DeutschEspañolFrançaisBahasa IndonesiaItalianoNederlandsPortuguês do BrasilSvenskaTürkçeРусскийالعربيةעִבְרִית日本語한국어简体中文繁體中文English

Mobile Apps

  • Download on the App Store
  • Get it on Google Play

Social Media

  • WordPress.com on Facebook
  • WordPress.com on X (Twitter)
  • WordPress.com on Instagram
  • WordPress.com on YouTube

Automattic

Automattic
Work With Us
    • WordPress.com Forums
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • Manage subscriptions