Some buttons do not seem to respond
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I can’t seem to click on certain buttons and get a response, like screen options, help and add media to attach pictures. I was able to do this before since I have a few posts up with images, but today I can’t seem to add images to a blog post or look at screen options or click on the arrows in dashboard to expand views. I cleared cache and it didn’t help. Thanks for the help in advance.
The blog I need help with is: (visible only to logged in users)
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In order to help you we need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. Try using another browser.
5. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) And what any error reports you receive state. -
I have tried most of these but it’s still not working. For instance, if I try and post from the Reader, Add Media button works so it’s not about the browser version or clearing cache. Some setting must have toggled on or off which disables some of the buttons. I can’t get many of the buttons to work on the Post page or Pages Editor. Any help will be appreciated. Thanks.
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If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) And what any error reports you receive state. -
Howdy,
We’re working an issue that’s impacting folks using Internet Explorer 9.0. While we’re getting this fixed, would it be possible to either upgrade to IE 10 or to use Firefox or Chrome?
We’ll post an update at https://en.forums.wordpress.com/topic/dashboard-issues-on-internet-explorer-9?replies=1
Thanks for your patience!
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