Some of my images are not displaying on gallery mosaic tiles

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  grayfreeman · Member · Jun 27, 2017 at 11:48 am

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  I have used Dyad 1 for a number of years. Now have Dyad 2 but i am suddenly having trouble with some images not displaying in Large/Tiled Mosaic gallery – can you help

  The blog I need help with is: (visible only to logged in users)

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  grayfreeman · Member · Jun 27, 2017 at 12:14 pm

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  I am also noticing that old posts which were displaying perfectly are now showing only the photo title not the photo

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  dcoleonline · Staff · Jun 27, 2017 at 3:19 pm

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  Hi there,

  Could you provide links to specific examples of each of these? If you prefer to receive help via live chat, you can do that at the link below since you have the Premium plan:

  https://wordpress.com/help/contact

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  grayfreeman · Member · Jun 29, 2017 at 9:00 am

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  I have left this post with tiled mosaic/large to demonstrate what has happened. Previously all my posts have been tiled mosaic and displayed perfectly.

  I updated to Dyad2 thinking maybe that was the problem but still they wouldn’t all display

  As a temporary fix I have had to change all the other posts I have had to change to 1 column thumbnail grid so that all pictures display.

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  grayfreeman · Member · Jun 29, 2017 at 9:03 am

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  Link to post which has been left with the problem

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  dcoleonline · Staff · Jun 29, 2017 at 2:58 pm

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  Thanks for the link. I don’t see the problem when I view that post. Here’s a video showing what I see when I scroll down the post:

  The video is from Firefox, but it also worked in Safari, Edge, and Chrome.

  If you clear your browser cache, do you still see the problem on that post?

  If so, can you send a screenshot of the issue? You can just upload it to your Media area and I can check it.

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  grayfreeman · Member · Jun 29, 2017 at 6:52 pm

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  Ok your display is exactly what I used to be able to see.
  Cleared cache on mac
  No difference
  Uploaded a screenshot to my WordPress Media Area
  The same display is on my iphone as well.
  #confused.com

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  dcoleonline · Staff · Jun 29, 2017 at 10:32 pm

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  Thanks for the screenshot.

  We’re definitely seeing different things on our Macs and iPhones.

  These are some of the images that did not load on your screenshot:

  #1

  #2

  Do either of those load for you if you click those links directly?

  Also, if you view your site on your iPhone using a cellular connection instead of the WiFi that your Mac used, do you get the same result, or do the images work? (maybe clear the iphone cache too, just to be sure)

  I’m wondering if there is a network related issue. I can see the images correctly on my phone whether on WiFi or cellular.

  Let me know what happens when you try those things.

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  grayfreeman · Member · Jun 30, 2017 at 6:18 am

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  Ahhhhh Ok so when I used cellular connection on my phone all images displayed correctly !!!

  So definitely to do with wifi connection but can I cure it? It’s disconcerting not to be sure when I am designing photo display?

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  grayfreeman · Member · Jun 30, 2017 at 8:21 am

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  And…….

  If I use vpn and wifi it displays perfectly also

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  dcoleonline · Staff · Jun 30, 2017 at 4:22 pm

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  Thanks for that info. I’ve sent you an email to the address on file for your WordPress.com user account to follow up and help troubleshoot this.