Some readers seeing blank page when they go to my blog
-
-
Howdy Jim!
We’re investigating this. Unfortunately, we haven’t been able to reproduce this issue with Photolia and Flickr embeds. It’s possible there’s something specific to your site that we just haven’t pinned down. The best way for us to test is to switch you back to Photolia, but I don’t want to do that without your permission.
Let me know how you’d like to proceed–whether that means switching your site back to Photolia and testing, or sticking with a different theme.
Cheers,
Caroline
Theme Wrangler -
Hi Caroline,
Sure, let’s switch my blog to Photolia to see if it helps pinpoint the problem. I’ll do that right after I post this reply.
Additionally, the link below that Jeremey set up was able to consistently recreate the problem for that one user on MacOS and Safari 5.1.10.
http://groovydomains.net/2014/04/01/magnificent-flickr-photo/
-Jim
-
Hello! The user most often affected by this problem reports that now that I’ve reapplied Photolia, he no longer sees even posts with no Flickr content, like this one:
Thought I’d update this case with this info.
-
Hi Jim,
Thank you! Just as an update, I’ve been able to reproduce this issue using browserstack.com. It appears to be related to Custom Fonts in Photolia. I’m able to get the site to load properly on Safari 5.1 when I remove the Custom Fonts from your site. Still looking into a possible cause, but we’re getting there. :)
Cheers,
Caroline -
What outstanding news, Caroline! I very much appreciate your help.
Will it mess with your work if I disable Custom Fonts on my site temporarily, so all of my readers can reach my site?
-
-
Caroline, I reverted my blog to the default fonts. Both readers who reported seeing a white screen can now see my blog again. So you’ve definitely found the root cause! Looking forward to resolution, as I’m not crazy about Photolia’s default fonts and would like to apply custom fonts again. -Jim
-
Hi Jim!
Still investigating. In my testing, it appears this is only related to the custom font when applied to the body text; if you try changing your headers back to your custom font, I think those users should still be able to see your content.
One step closer. :) Thanks much for your patience!
Cheers,
Caroline -
Hi Caroline,
Just checking on progress on this bug. I’d surely like to switch back to my custom fonts!
-Jim
-
I don’t have any new updates on this – our developers haven’t yet been able to pinpoint the cause of the issue. We’ll be sure to keep you posted here.
-
Howdy Jim,
Thanks for checking in, and apologies for the delays. I wasn’t able to get further in the troubleshooting process. :( unfortunately I think the solution here is to either remove the custom body font (headers are OK), or ask the user to switch to a more modern browser.
Cheers,
Caroline -
Caroline, thank you for your troubleshooting of this issue. As you can imagine, I am disappointed in this outcome. I do not find it at all satisfying that I can’t fully customize the fonts on this theme and am surprised that it is an acceptable outcome to have a theme for which the custom fonts upgrade does not completely work.
The browsers that experience this problem are not the most recent, but they’re not truly ancient either (i.e., Internet Explorer 6) and should still have market share that would not round down to zero. Even if the users who experienced this problem upgraded their browsers (if they could; one reader can’t on his slightly old OS and would need to buy a new computer instead), how many other people on slightly old browsers would reach my blog, find it blank, not bother to report it, and not come back to my blog?
I work for a software company as a Director of QA and so I understand needing to prioritize bug fixes and that there are valid reasons that a bug will not be fixed. I don’t know the context in which WordPress makes such decisions, but in a vacuum it seems like this one would fall above that line and that it deserves more attention.
At a minimum, I’m not crazy about the default body font in this theme and would surely like to use the custom-fonts upgrade I paid for to change it — without worrying about losing a few readers or having potential new readers reach a blank page when coming to my site.
- The topic ‘Some readers seeing blank page when they go to my blog’ is closed to new replies.
WordPress.com Forums 